Terms and Conditions

Deposits

All bookings are secured with a 50% deposit with the balance being payable at check in. We accept Visa and MasterCard.

Cancellation and Transfers

• More than 21 days notice of scheduled arrival time: Booking deposit is refundable or transferable, less an admin fee ($50 + commissions and costs)
• 7 to 21 days notice of scheduled arrival time: We will refund you're holding deposit minus the admin fee if we are able to fully rebook your cancelled dates
• Less than 7 days notice of scheduled arrival time: the full amount is payable and the balance will be charged to your credit card. If we are able to fully rebook your cancelled dates at the same total gross booking amount including additional services, we will refund your payment minus the admin fee.
• Failure to arrive or cancellation after arrival: Full tariff is payable and the balance will be charged to your credit card.
• Communications with respect to cancellation or transfers must be confirmed in writing (email, fax or letter) and must be acknowledged by us.

Occupancy Restrictions

Arcadia Cottages:

Arcadia's cottages and grounds are set up specifically for adult couples and are not available for family groups.

• The maximum occupancy in any cottage is 2 adults.
• This accommodation is not suitable for children and restrictions apply. Please contact us before making a booking.
• Pets are not accommodated.

Tranquillity Cottage:

Tranquillity Cottage is located approximately 5 minutes drive from Arcadia Cottages and is suitable for family or group accommodation.

• The maximum occupancy in Tranquilly Cottage is 4 people
• Tranquillity Cottage is suitable for family or group accommodation. Please contact us directly before making a booking.
• Pets are not accommodated.

Miscellaneous Charges

We reserve the right to charge to your credit card or to claim from you any additional expenses. These may include:

• Any undeclared mini bar charges.
• The replacement value of items that have been unlawfully removed from the premises.
• Costs incurred as a result of a breach of our 'Residential Terms and Conditions'.

You are invited to contact us as soon as possible if you do not agree with any of these charges.

Gift Certificates

• May only be used by the recipients of the certificate and are not refundable (in part or full) or redeemable for cash.
• Minimum stays apply on weekends, long weekends, public holidays and over the Christmas New Year period.
• Period of validity is 6 months from the date of issue. Extensions may be granted for up to 9 months from the date of issue however a reinstatement fee of $20 / month (or part month) of extension applies.
• Change of Booking
  • More than 21 days notice before check in date: Booking may be transferable if within the maximum validity period. A $50 admin fee + the reinstatement fee (if applicable) will apply.
  • Less than 21 days notice - no changes are accepted.

Bushfire or Other Emergencies

• We (Arcadia Cottages & Tranquillity Cottage) will accept a cancellation by you for days with an actual or predicted Fire Danger Index (FDI) of 75 or above ('Code Red' or 'Extreme') for postcode 3788 (Ref. www.weatherzone.com.au). You must notify us of your intention to cancel stating that this is your reason for cancelling and it must be acknowledged by us. Under these circumstances we will refund in full any deposits already paid by you for that unused accommodation.
• We reserve the right to close our operations and in effect cancel your booking with us in the rare event that we deem it necessary for your safety or because of an inability to operate due to circumstances beyond our control. This may include significant bush fire danger, road closures, an extended power or gas outage or damage to your booked accommodation due to storms or other circumstances. In this instance we will give you as much notice as possible and provide you with assistance in securing alternative accommodation. We will refund in full any deposits already paid by you for that unused accommodation.

Currency of Information

Information on this website may be altered by us at any time without notice